Comments on: What’s the Small Idea? http://johnarmato.com/blog/2008/05/17/whats-the-small-idea/ Essays on the Creative Process, Communications and a Life of Ideas Sat, 22 Nov 2008 00:12:52 +0000 http://wordpress.org/?v=2.0.2 by: Jarrett Reed http://johnarmato.com/blog/2008/05/17/whats-the-small-idea/#comment-18160 Thu, 13 Nov 2008 03:40:28 +0000 http://johnarmato.com/blog/2008/05/17/whats-the-small-idea/#comment-18160 kizevtsxx0m7j393 kizevtsxx0m7j393

]]> by: Kasey http://johnarmato.com/blog/2008/05/17/whats-the-small-idea/#comment-15851 Tue, 02 Sep 2008 19:09:08 +0000 http://johnarmato.com/blog/2008/05/17/whats-the-small-idea/#comment-15851 Great, now I want to eat at Johnny Rockets! Great, now I want to eat at Johnny Rockets!

]]> by: Charlie Menghini http://johnarmato.com/blog/2008/05/17/whats-the-small-idea/#comment-12542 Wed, 21 May 2008 01:29:58 +0000 http://johnarmato.com/blog/2008/05/17/whats-the-small-idea/#comment-12542 John: You once again amaze me with your brilliance! Thanks for sharing your insights. And you are right on the money - it IS the little things that make the biggest difference. Hope all is well. Hope to chat with you soon. Charlie John:

You once again amaze me with your brilliance! Thanks for sharing your insights. And you are right on the money - it IS the little things that make the biggest difference.

Hope all is well. Hope to chat with you soon.

Charlie

]]> by: John Armato http://johnarmato.com/blog/2008/05/17/whats-the-small-idea/#comment-12456 Sun, 18 May 2008 16:11:51 +0000 http://johnarmato.com/blog/2008/05/17/whats-the-small-idea/#comment-12456 Glad you liked it. Thanks for visiting ... thanks for reading ... and thanks for commenting! Glad you liked it. Thanks for visiting … thanks for reading … and thanks for commenting!

]]> by: elizabeth benson-udom http://johnarmato.com/blog/2008/05/17/whats-the-small-idea/#comment-12453 Sun, 18 May 2008 15:03:00 +0000 http://johnarmato.com/blog/2008/05/17/whats-the-small-idea/#comment-12453 john- i love your attention to this small idea thing--i think, of late, it's the little things that make the biggest difference in a customer service experience. i like it when the guy who pulls my expresso most days of the week greets me with familiarity, calls me by name and tells me a little something about what's going on in his life. i like the warm smile and genuine "may i help you" that's accompanied by eye contact. i like the hand towels after a meal, even if they're wrapped in plastic. i like the rose or flower passed out on mother's day. i like knowing a little something about the people extending service or offering product. we do so much business with institutions and corporate entities these days, that a little POSITIVE human interaction really brings relevance to people's lives. john-

i love your attention to this small idea thing–i think, of late, it’s the little things that make the biggest difference in a customer service experience. i like it when the guy who pulls my expresso most days of the week greets me with familiarity, calls me by name and tells me a little something about what’s going on in his life. i like the warm smile and genuine “may i help you” that’s accompanied by eye contact. i like the hand towels after a meal, even if they’re wrapped in plastic. i like the rose or flower passed out on mother’s day. i like knowing a little something about the people extending service or offering product. we do so much business with institutions and corporate entities these days, that a little POSITIVE human interaction really brings relevance to people’s lives.

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